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We're here to help you get the most out of your Savanna Circuit solutions

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Technical Support

Get help with setup, troubleshooting, and optimization of your cold chain products and software.

Troubleshooting Common Issues

How long do the bags keep contents cold?

With properly loaded glycol ladder packs, EcoSav Bags maintain cold conditions for 8–12 hours depending on ambient temperatures and handling.

What can I dry besides grains?

Almost anything - fruits, vegetables, herbs, fish, leather, coffee, spices. Temperature-adjustable design accommodates different products' requirements.

Does the mobile app work offline?

Yes. Field users can capture records offline and the app auto-syncs when connectivity is restored.

How do I contact support?

You can reach our support team via email at [email protected], phone at +254 700 000 000, or through the contact form on this page.

Contact our Support team

Our Location

Savanna Circuit Technologies
Savanna Business Park, Off Kangundo road-Ruai, Nairobi P.O. Box 5107-00200, Nairobi, Kenya

Phone

Main: +254 798 710 210
WhatsApp: +254 798 710 210
Hours: Mon-Fri 8AM-5PM GMT+3

Live Chat

Available 9:00 AM - 5:00 PM

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How Can We Help?

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Interview requests, press inquiries, or media kit downloads.

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Technical issues, product questions, or account help.

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